Customer support & Frequently Asked Questions
Need some help with specific questions? We're always happy to help you! Before you contact us, check the frequently asked questions below, maybe the answer is right there! If this didn't answer your question, or if you have another question, contact us via the form on this page or send us an email at: [email protected]
"How do I know if you have a skate (or another item) in stock?"
If you select the size on the webshop you can see if that size is in stock in the shop. Anything in the shop is also on the website.
“I forgot something on my order, can I add it?”
There is an option on the checkout to “add to my existing order”. This is a great way to top up your order, and not pay additional shipping. Please note, your original order may be already packed, and possibly shipped – shoot us an email if you are doubtful. It also helps us tremendously if you tell us the original order number that the shipping is paid on.
“Can you hold items?”
We do not hold or reserve any items.
"I’m new to roller skating! How do I start?"
Let’s find out your skate size first! Check out our instructions on how to do this under "Size info". Secondly, read the descriptions on the website. We put a lot of effort into the descriptions so you have all the basic info right there.
“Pre-order”
This is an option as a way to stand in line available for some items. There is a wait time depending on the item pre-ordered. The wait time, if known, is stated in the description. Wait times are not guaranteed and, especially during Covid, approximate and could be longer. If there is no date stated on the description of the eta, the wait time is unknown. If you can not put an item in your 'basket', that item can not be pre-ordered. You can email us for info on that item.
“Indoor vs. outdoor roller skates”
All roller skates can be made to go either inside or outside. The durometer and the type of the wheels determine this.
"What’s the difference between one high-top/classic model and the next one?"
Rollerskate boots can be defined based on a couple of important specs. For one, the stiffness of the boot and the material that is used are very important. For example, the Riedell 120 boot is made of leather on the outside but has an inside of synthetic fabric. The Riedell 220 and more expensive models are entirely made of the finest leather. It may take a while to break in a full leather boot, but after a while, it will fit your foot like a glove. Another big factor is the last of the skate boot. For example, the Riedell 220 boot has quite a narrow front compared to the Riedell 120 boot so not every foot will fit in this model. The amount of ankle support is variable as well.
The more affordable skates usually have a vinyl boot, these also break in, will mould a bit less than a leather boot but usually have a good feel straight out of the box. Good examples are the Moxi Beach Bunny and the Chaya Melrose skates.
"What wheels do I need?"
This depends on your personal style and preference and type of skating, but also on the surface. Wheels vary in hardness, compound, width, and height. In general, the smaller the wheel the more freedom of movement, so more agility. But you will also be a bit closer to the ground, and that gives stability. The bigger the wheel the more speed you can generate, so more suitable for longer distances. Harder wheels are good for smooth indoor surfaces and for the skatepark; soft wheels are good for skating outdoors and rougher surfaces.
"Do you have all boot models in stock?"
We are working hard to have boots of all models and sizes in stock but we aren't there yet. The ones we do have are mostly boot-only so you will not be able to skate on them but it will give you the chance to feel if this is your kind of boot and if the size is right. In some cases we won't be able to let you try your size, we may have to order it for you.
"Do you also mount plates to boots that weren’t purchased at TDS?"
When you buy a complete set (boot and plate), mounting the plate is always included in the price. Due to time issues we currently only mount boots and plates (previously) bought at TDS.
